Customers FIRST for Women Program

Designed to advance you towards employment in the customer service industry.

Our 8-week employment focused program is designed to support Participants with developing their hard and soft skills for a career in the customer service sector.

Participants will develop a better understanding of the customer service sector and establish career goals through labour market exploration, skills training and work based learning completed during the program. Understanding of labour market trends within the customer service sector, and exposure to work environments and employer expectations are provided. Participants will increase their employability for the customer service sector and be better prepared to transition into employment or further education and skill training within the industry, following completion of the program.

Program activities include:

Weekly Customer service skills training workshops
Career exploration and activities to identify customer service roles across multiple sectors
Applied computer skills training
Effective job search strategies
Work-based learning opportunities
Competency Skills Assessment
Individualized career coaching and employment plan development from an Employment Counsellor
Understanding workplace culture and expectations in the industry
Job matching to employers hiring in the field
Post-program/hiring supports for 6 months following program completion

Skill Development workshops include:

Customer Service Skills training, inclusive of communication, conflict resolution, professionalism, sales, product knowledge development
Technology Skill training specific to the sector
Job search techniques
Workplace essential skills
Career and life skill development
Health and Safety and AODA training

Eligibility and Participation Details:

Must be an Ontario Works recipient living in the City of Toronto
Functional English skills and basic computer knowledge required
Participant must be legally eligible to work in Ontario
Available to participate in the entirety of the core program and retention phase and maintain ongoing communication with Vocational Counsellor throughout
Participants will receive $250 in monthly support funds once accepted into the program
Program is offered remotely through online video conferencing, email and telephone

Get In Touch

RNC Employment Services

Program offered in Toronto via virtual participation.

Program is provided at NO cost to you!

Continuous Intake.

Funding is provided by Toronto Employment & Social Services.